phone: +49 (0) 234 961 036 26
(daily from 8am - 10pm)
based: Basle, Switzerland
company register: CH-270.3.014.011-4
The tour operator holidays.ch AG is based in Switzerland. The hotel and flight services in Germany for entrepreneurs based in Germany are therefore subject to the reverse charge procedure. A separate statement of the sales tax is not possible.
Here you may find the General Conditions of the touroperator holidays.ch AG including the General Conditions Carriage from all respective airlines.
HLX Touristik GmbH, Augustaplatz 8, 76530 Baden-Baden, hereinafter "HLX", is a travel agent. By means of HLX’s agency services, a contract concerning selected travel services shall be brought about between the tour operator or travel services provider named in the Lufthansa Holidays booking documents on the one hand, and the HLX customer on the other. As a travel agent only, HLX itself shall not be required to render the travel services confirmed, nor therefore shall it be liable in the event that the travel services arranged are not performed or are performed defectively.
a. Insofar as HLX bills and collects payment for booked or cancelled travel services, this shall be done on behalf of the respective tour operator or services provider. In addition to asserting claims out of court, its commission in this respect shall also include asserting claims in court if necessary.
b. If a package tour is booked and travel is to begin within 30 days, the tour price shall be due and payable in full immediately upon receipt of the confirmation of the booking, the travel documents and the guarantee certificate. If a booked package tour begins later than 30 days after the booking, 40% of the tour price shall be due and payable in full immediately upon receipt of the confirmation of the booking and the guarantee certificate; the residual 60% of the tour price shall fall due 30 days before the commencement of travel.
c. If a hire car or other additional services, e.g. travel insurance, are not included in a package tour, the amount invoiced for these travel services shall be due and payable in full immediately upon receipt of the confirmation of the booking.
d. In the event of any failure to make due payments or to make due payments in full, the respective travel services provider shall be entitled to rescind the contract and claim reimbursement of the booking and cancellation costs in accordance with the respective General Terms and Conditions of Business.
e. Credit card payments are free of charge.
f. If payment by direct debit from a bank account or by debiting of a credit card is offered in the course of a booking, disclosure of the bank account or credit card details shall constitute consent to collection of the agreed payment amounts. Third-party bank accounts or third-party credit cards shall be accepted only with the respective bank account or card holder's prior written or, in exceptional cases, verbal consent or consent given over the telephone.
g. If, owing to the fault of the bank account or payment card holder, the payment collection agreed at the time of booking results in a charge-back, the additional cost associated therewith shall be passed on. This shall include in particular the fees charged by the bank or credit card company, plus a further EUR 10 per charge-back for covering the respective additional cost incurred upon Lufthansa Holidays as a result. Moreover, a handling fee shall also be charged in the event that payment by bank transfer has been agreed, but due payments are not made and debt collection measures become necessary.
Cancellation may be effected by submitting an express declaration or as a result of conclusive conduct (e.g. non-performance of the payment agreements). The sum of the cancellation fee shall depend upon the travel service booked, the time of receipt of the declaration of cancellation and the General Terms and Conditions of Business of the respective travel services provider. For the sake of documenting receipt of the cancellation request, we strongly recommend that cancellation be declared in writing by email to email@example.com. Lufthansa Holidays, as your point of contact, will be happy to answer any queries that you may have.
Cancellation fees for package tours:
The General Terms and Conditions of Travel of the respective tour operator shall apply. Lufthansa Holidays, as your point of contact, will be happy to answer any queries that you may have.
Cancellation fees for hire cars and other individual / additional services:
The General Terms and Conditions of Business of the respective travel services provider shall apply. In addition to the cancellation fees of the respective travel services provider, Lufthansa Holidays shall charge a processing fee of EUR 30 per travel service concerned and per tour participant concerned to compensate its own additional costs thus incurred.
The premium for any travel insurance taken out, as well as any payment transaction fee already collected, shall be excluded from the post-cancellation refund.
B. Other Changes after a Booking
Unless the tour operator or travel services provider objects to a booking being transferred to substitute tour participants, or objects to any other requested changes after a booking has been completed, Lufthansa Holidays shall arrange for implementation of the change request and charge a processing fee of EUR 30 per travel service concerned and per tour participant concerned to compensate its own additional costs thus incurred.
a. The personal details contained in your flight documents and in the confirmation of your booking must correspond to the details in your ID card. A claim to transportation shall exist only for the flights confirmed. Normally, a flight booking can be transferred to other flights only by cancelling the tour booked and then booking the substitute flight required. In this respect, cancellation fees for the original flight and the payment amount for the substitute flight will be incurred.
b. Check-in times vary; for precise times, please ring the service telephone number or visit the website of the airline operating the flight. Usually, check-in begins approx. 120 minutes before departure, and air passengers should arrive at the check-in desk no later than 90 minutes before departure. However, check-in sometimes begins considerably earlier, particularly in the case of flight destinations outside of Europe, and it is not unusual for the desk to close as early as 120 minutes before departure. Please note:
c. Appearing late for a flight shall be deemed to be "no show". Non-appearance normally triggers the cancellation of bookings for connecting and follow-on flights. The same shall apply in the event of any failure to meet a request by airlines to confirm the return flight. Normally, airlines also retain the airfare if flight bookings are not used.
d. The terms and conditions of luggage transportation vary depending upon the airline, route and airfare. For further details relating to permissible travel luggage, hand luggage, special luggage and excess luggage, the obligation to register and for other things worth knowing about luggage transportation, please visit the website of the operating carrier or ring the service hotline. Generally, the following shall apply: Medicine, keys, important documents and valuables belong in hand luggage. Breaches of this rule could, in the event of a claim, lead to exclusion of liability on the part of the airline and the tour operator.
e. Any damage to or loss of luggage must be reported to the handling agent of the operating carrier at the destination airport directly, by filing a Property Irregularity Report. In the event of damage to or loss of luggage, the person entitled to a claim shall lose this entitlement if he/she does not report the damage or loss to the carrier in writing without undue delay after discovery of the damage or loss, in the case of international travel however in no event later than seven days after receipt of the luggage. The same shall apply to late delivery of luggage, provided that such notification is made without undue delay, but in any event no later than 21 days after delivery of the luggage. Such notification must be in writing and must be sent off within the aforementioned periods.
f. The age limits, or the age when a person is classified as a small child or as a child, vary from airline to airline. Please therefore ask the airline directly or Lufthansa Holidays about the regulations applicable to you. Usually, the following applies: Small children are not permitted to travel until they are 6 weeks old, and they must then travel on their legal guardian's lap. They are not entitled to a seat of their own or to a luggage allowance, unless a separate, non-reduced booking has been made for them. From the age of 2, children occupy a seat of their own. Children under the age of 14 are transported only if accompanied by an adult responsible for them. Furthermore, children and adolescents under the age of 18 are transported only if a declaration of consent from their legal guardians has been received. In Spain and France, children and adolescents under the age of 18 must present a signed authorisation form from their legal guardians in order to leave their home country. It is a matter for the air passenger himself/herself to carry the necessary documents with him/her. The terms and conditions for pregnant women vary from airline to airline. Please therefore ask the respective transporting airline directly. Usually, pregnant women are not permitted to fly after the 28th week of pregnancy.
g. At the time a booking is made, Lufthansa Holidays shall communicate the identity of the operating airline(s) in accordance with EU Regulation No. 2111/05. If there is a change of operating airline after a booking has been made, the tour participant affected by this shall be informed immediately after such change becomes known. A list of airlines banned from operating in the EU can be founded at http://air-ban.europa.eu.
h. All flights are non-smoker flights.
As a matter of principle, the tour participant himself/herself shall be responsible for compliance with all travel formalities, including the procurement of essential entry documents. In the case of a booking over the telephone, our employees shall inform you of vaccination and entry requirements.
HLX shall collect and use your data only in accordance with the provisions of data protection law relating to the advertising, sale and implementation of tours and services associated therewith and only within the scope of the statutory provisions. Any collection and/or use of data for advertising and/or market research purposes shall take place only with our customers' express prior consent. Such use may be objected to at any time. Further details relating to data protection can be found in our <Data Privacy Statement>
It is strongly advised that any travel cancellation insurance and travel health insurance offered be taken out, in particular for covering return transportation costs in the event of accident or illness.
German law shall apply. Baden-Baden is the place of jurisdiction for legal disputes against HLX.
If any of the above provisions are or become ineffective, the remaining terms and conditions shall nevertheless remain valid. The effectiveness of the agency contract as such shall remain unaffected.
As of: 28/06/2016